Política de Privacidade
This Privacy Policy describes how Estúdio Som & Imagem Ltda. ("we," "us," or "our"), located at 345 Rua Augusta, 8th Floor, São Paulo, São Paulo, 01305-000, Brazil, collects, uses, and protects personal information in connection with our site and the services offered through our online platform. We are committed to protecting the privacy of our users and clients and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies to the processing of personal data of individuals in the European Union.
Information We Collect
Contact Information: Such as your name, email address, phone number, and postal address, which you may provide when you contact us, inquire about services, or submit forms on our site.
Service Information: Details about the services you are interested in or request, including project details, requirements, and files you may provide for production or recording purposes.
Usage Data: Information about how you access and use our site and services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Communication Information: Records of your correspondence with us, including inquiries and feedback.
We collect this information through various means, including forms on our site, direct communications, and automated technologies like cookies.
How We Use Your Information
To provide, operate, and maintain our services, including audio recording, video production, music production, post-production, voice-over, sound design, film scoring, ADR, Foley recording, live sessions, corporate video production, and commercial production.
To respond to your inquiries and provide customer support.
To process transactions and fulfill service requests.
To communicate with you about our services, updates, and promotional offers (where permitted and in accordance with your preferences).
To personalize your experience on our site and improve our services.
To monitor and analyze trends, usage, and activities in connection with our site and services.
To detect, prevent, and address technical issues, security incidents, and fraudulent activity.
To comply with legal obligations and enforce our terms and agreements.
Legal Basis for Processing
Your consent: Where you have given explicit permission for us to process your data for a specific purpose.
Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote or service).
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving services, preventing fraud, marketing).
Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with third parties in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as hosting, payment processing, data analysis, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, compliance with legal obligations, resolving disputes, and enforcing our agreements. The retention period may vary depending on the type of data and the purpose of processing.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
The right to access the personal information we hold about you.
The right to request the rectification of inaccurate or incomplete personal information.
The right to request the erasure of your personal information under certain conditions.
The right to request the restriction of processing of your personal information.
The right to object to the processing of your personal information under certain conditions.
The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by mail at:
Estúdio Som & Imagem Ltda.
345 Rua Augusta, 8th Floor,
São Paulo, São Paulo, 01305-000
Brasil